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1. What is the primary purpose of communication?
A) To persuade others B) To impress the audience C) To convey a message clearly and effectively D) To avoid all conflicts
2. What is active listening?
A) Waiting silently until the speaker is finished B) Frequently interrupting to ask questions C) Listening carefully and rephrasing to show understanding D) Ignoring details to get to the point
3. What does "non-verbal communication" refer to?
A) Written communication B) Using gestures, expressions, and posture to communicate C) Communication between computers D) Repeating a verbal message
4. Which of these is not a form of non-verbal communication?
A) Posture B) Eye contact C) Words used D) Facial expressions
5. What does "assertiveness" mean in communication?
A) Defending one’s ideas while respecting others B) Forcing one’s views at all costs C) Accepting others' ideas without expressing one’s own opinion D) Staying silent to avoid conflict
6. What role does "feedback" play in communication?
A) Transmitting the message to the listener B) Providing a response or reaction to the message received C) Interrupting communication D) Creating barriers in the exchange
7. What is an open-ended question?
A) A question requiring a simple "yes" or "no" answer B) A question inviting a detailed and personal response C) A question with a pre-set answer D) A question that limits response options
8. In communication, what does the term "empathy" mean?
A) The ability to ignore others' emotions B) The ability to understand and share another’s feelings C) The art of convincing others of one’s opinion D) A process of memorizing the other’s statements
9. Why is maintaining eye contact important during a presentation?
A) To impress the audience B) To build connection and show confidence C) To assess the audience size D) To ensure everyone is listening
10. What term refers to disruptions that make it difficult to convey the message?
A) Feedback B) Redundancy C) Noise D) Channel